| FR-ORD-001 | The system shall allow authorized users to create orders. | High | Confirmed |
| FR-ORD-002 | The system shall allow authorized users to view order lists and order details. | High | Confirmed |
| FR-ORD-003 | The system shall allow order cancellation according to configured rules. | High | Confirmed |
| FR-ORD-004 | The system shall allow authorized staff to accept orders. | Medium | Confirmed |
| FR-ORD-005 | The system shall allow authorized staff to mark orders as delivered. | Medium | Confirmed |
| FR-ORD-006 | The system shall apply rate limiting to sensitive return-order creation where configured. | Medium | Confirmed |